Agents must protect consumer/member Protected Health Information (PHI) and Personally Identifiable Information (PII) and report any potential incidents to UnitedHealthcare immediately upon discovery.

Report suspected privacy incidents to the UnitedHealthcare Privacy Office at   uhc_privacy_office@uhc.com, UnitedHealthcare sales leader, Segment Compliance Lead, UnitedHealth Group Ethics & Compliance Help Center at 1-800-455-4521, or compliance_questions@uhc.com.

Security incidents (e.g., unauthorized access to UnitedHealth Group data/systems, laptop theft) must be immediately reported to UnitedHealth Group Support Center at 1-888-848-3375 (available 24 hours a day, 7 days a week).